Fabrics
Can I reorder fabrics?
Yes, it is possible to reorder fabrics while stocks last.
Are fabrics restocked?
Our company sells deadstock fabrics from large fashion brands. This means that once they're sold out, they're not always restocked. However, we have six ongoing items that are always available in large quantities: Tencel, Ecovero, Cashmere Blend Drap, Regular Denim, Plain Silk, and Silk Panné Velvet.
Do you always have fabrics available?
Yes, we have 6 ongoing items always available in large quantities: Tencel, Ecovero, Cashmere Blend Drap, Regular Denim, Plain Silk, and Silk Pannè Velvet.
What does deadstock fabrics mean?
Deadstock fabrics are materials that come from unsold stock from large fashion companies. These fabrics are recovered to avoid waste and give high-quality materials a second life.
Is it possible to find the same item in different colors?
Our solid-color fabrics are often available in multiple colorways, while most of our patterned fabrics are available in just one colorway. To check the availability of colorways for a specific item, you can consult the product page directly.
Do you have other fabrics besides those on the site?
Yes, not all of our stock is available online. If you're looking for something specific, please contact us by phone or email . We'll check availability and be happy to help you meet your needs.
Do you have any fabric scraps?
Yes, we periodically update our Remnants section, where we offer discounted fabric cuts by the meter. Cuts under 2 meters are discounted by 40%, while cuts over 2 meters are discounted by 35%. We invite you to visit the Remnants section on our website to discover the available offers.
Are the offcuts inferior quality fabrics?
Absolutely not! Fabric remnants are discounted because their yardage is limited and sometimes not enough to make entire dresses. However, they are of excellent quality. Fabric remnants are cuts of fabric selected by us for various reasons, such as completing sample pieces or running out of certain pieces of fabric. This does not imply lower quality, but simply an availability imposed by us.
How do I know how much fabric to order?
We've compiled a yardage guide to help you determine the approximate amount of fabric needed for your project. However, we always recommend consulting the maker directly for more precise and personalized advice.
Do you have furnishing fabrics?
The fabrics we sell are primarily intended for clothing. However, we also occasionally stock fabrics specifically for upholstery. It's important to note that clothing fabrics generally have a width ranging from 130 to 160 cm, while upholstery fabrics can be wider. However, with a little creativity, you can also use clothing fabrics to decorate your home. We recommend contacting us directly to check the availability of fabrics suitable for your furnishing needs.
Where can I find the fabric specifications (weight, height, etc.)?
You can find fabric specifications by scrolling down the product page. You'll find a fabric detail sheet that includes information such as weight, height, material composition, and washing instructions. For further information, please contact us via our contact page.
Is the color of the fabric as it appears on the screen?
All photos of our fabrics are taken in our photography studio using professional equipment to ensure accurate colors on well-calibrated monitors. However, it's important to note that actual color may vary depending on the settings of the computer screen from which the photo is being viewed. This difference is inevitable and does not constitute a defect. Furthermore, for our ongoing items, please note that different pieces may have slightly different dye baths. If you'd like to evaluate the color of our fabrics before making a purchase, you can request a swatch kit for a more accurate representation of available colors.
Will I receive the fabric in one cut?
Yes, fabrics will be shipped in one cut.
Should fabrics be washed before packaging?
It is recommended to wash fabrics of plant origin such as cotton, linen, viscose and denim, preferably without spinning.
The quantity I'm looking for isn't available, what do I do?
If you need a larger quantity than what's available on the site, please email us and we'll do our best to accommodate your request.
Can I order just whole meters or also centimeters?
You can also order centimeters: to do this you need to enter the decimal number using the dot (.) instead of the comma (,).
I can't place a fabric order with decimal quantities. What do I do?
To sort decimal quantities, you must enter the decimal number using the period (.) instead of the comma (,).
Denim
I'd like to reorder a pair of denim jeans I've already purchased. How do I do this?
If the website indicates that the fabric in question is no longer available, please contact us: we may still have it in stock; otherwise, we can assist you and find a solution. We have a very wide selection of denim in stock, and not all denim fabrics are available. If the piece of fabric you're looking for is sold out, we can easily offer you a replacement. The wash will likely not be identical, but we can always easily find a very similar item.
Do you only have denim available online?
No, we have a very large selection of denim, including items not yet available online. So, please contact us if you're looking for longer lengths or specific denim fabrics that you haven't found on the site.
If I want to buy Japanese denim, do I have to order more meters?
Japanese denim is distinguished by its 80/90 centimeter width, as it is produced on traditional Japanese looms. Therefore, it is important to accurately calculate the amount needed for your project, taking this distinctive feature of the fabric into account.
How to order
What is the minimum order quantity?
The minimum order quantity is 0.5 meters per item, with a maximum depending on product availability in stock.
Do you sell in bulk or at retail?
Our fabrics are sold retail, with the option of bulk discounts: 15% off for orders over 5 meters and 20% off for orders over 15 meters. The listed price includes VAT, and VAT-registered customers can request an invoice.
Is it possible to purchase as a company?
Italian customers with VAT numbers: You can complete your purchase and enter your details for a detailed VAT invoice in the "Notes" section during the final checkout process. Alternatively, you can provide this information via email. International companies: During the order process, you can choose the "VAT FREE" payment method, which will send your order free of charge. You will receive an order receipt via email along with a form to fill out with your tax information. You will then receive our instructions via email on how to pay for your VAT-free purchase.
Is it possible to make an appointment to visit your office?
Our company operates exclusively online and we are not authorized to open to the public. However, we are available to provide assistance and answer all your questions through our online contact channels or to send fabric samples directly to your home.
Where is your headquarters?
Our headquarters are located in Prato, Italy. However, since we are an online company, our office is not open to the public.
Where can I find my order summary?
After completing your order, you will immediately receive a detailed confirmation email that will include a complete summary of your order.
Can I change my order after I've placed it?
You can only change your order if the fabric cuttings have not yet been made and the invoice has not yet been issued. To make changes, please contact us directly through our dedicated page as soon as possible.
Payment Methods
What payment methods are accepted?
We accept payments via all major debit and credit cards, Apple Pay, Google Pay, PayPal, and bank transfer.
How do I choose my payment method?
After adding items to your cart and clicking "Checkout," you'll be directed to a new page where you can enter your shipping information and select your preferred payment method. Please note that if you choose to pay by bank transfer, delivery times may be slightly longer, as your order will only be processed upon receipt of payment.
How long do I have to make the transfer?
If you choose to pay by bank transfer, please complete the payment as soon as possible. Your package will be shipped as soon as we receive payment in our bank account. Please note that if payment is not received within one month of placing your order, your order will be canceled and the ordered items will be made available again in the shop.
Discounts
Are there discounts for purchasing large quantities?
Yes, we offer discounts based on the length of the product ordered: 15% off for orders of 5 meters or more. 20% off for orders of 15 meters or more. Bulk discounts are automatically applied by the website.
Do quantity discounts apply to the total meters in the cart?
No, quantity discounts are automatically applied to each individual item, in each color variant.
Are there any discounts or promotions?
You can find discounts on select fabrics in the "sales" section directly on our website. We also periodically offer specific and seasonal promotions, which you can discover by visiting our homepage or subscribing to our newsletter!
Do discount codes also apply to shipping costs?
No, discount codes are only applied to the price of the products purchased and not to the shipping cost.
Are discount codes valid on all items in the catalog?
Coupons apply to all fabrics in our catalog, except for fabric remnants, sample kits, color cards, and items already discounted.
Do you offer loyalty discounts?
Yes, to receive a loyalty discount for future purchases, you must create an account and log in when placing your order. Every euro spent earns you 1 bonus point. For example, if you order products totaling 100 euros, you'll accumulate 100 bonus points in your account. Each bonus point earns you 0.05 euros off future purchases, so every 100 bonus points equals 5 euros off future purchases. The discount earned through bonus points will be automatically applied to your cart at checkout.
Are bonus points always applied?
Bonus points are only accumulated if you are logged in during checkout and are automatically deducted at the end of your next order. It's important to note that bonus points are not accumulated if you use other discounts such as coupons, discount codes, or promotional discounts.
Champions
What is the sample size?
The samples have an approximate size of 3x7 cm.
How many samples can I order?
You can request up to 2 sample kits per order, for a total of 10 fabrics to view.
What is the difference between a sample kit and a color chart?
Sample kits allow you to request samples of any fabric on our site, including deadstock fabrics that may not be restocked once sold out. The color cards are for our ongoing products: Tencel, Ecovero, Cashmere Blend Drap, Silk Crepe de Chine, and Silk Panné Velvet. These fabrics are always available in large quantities, so it's helpful to have a complete color card to keep for future orders.
What information does the color chart contain?
By ordering a color card you will receive 3cmx7cm fabric samples in all color variations, a 10cmx10cm sample and all the information regarding the fabric in question (height, weight, composition)
Are the samples free?
No, the sampling service is not free. The cost is €3 for each sample kit, which includes 5 different fabrics. The color chart costs €10.
Do I have to pay shipping even if I just want to order samples?
Shipments are made via express courier, whose charges are automatically applied to each order until the free shipping limit is reached.
Shipping
How will my order be shipped?
All our products are available immediately. Shipping costs are calculated based on the weight of the goods and their destination. We use express couriers to ensure very short delivery times.
What are the delivery times?
We ship daily using express shipping. If your order is placed before 1:00 PM, your package will be shipped the same day and will arrive very quickly. In Italy, delivery often occurs within 24 hours. If your order is placed after 1:00 PM on Fridays or on holidays, it will be processed on Monday morning or the next business day. Delivery times may vary depending on your location: Italy: 1-3 business days. Abroad: 2-6 business days. It's important to note that shipments are only shipped after payment has been received.
Do fabric prices include shipping costs?
No, fabric prices refer exclusively to the cost of the fabric itself. Shipping costs are not included in the fabric price and are calculated separately based on the weight of the package and the destination country.
Can the shipping address be different from the billing address?
Yes, it's possible. In this case. Please send us an email with your order or enter your billing information directly in the *notes* field.
To which countries can orders be shipped?
We deliver worldwide.
What are the shipping prices?
Shipping prices vary based on the weight of the goods and the country of delivery. During the checkout process on our website, the system automatically calculates the specific shipping cost for your order.
Is it possible to get free shipping?
Yes, we offer free shipping on orders that meet the following requirements: for orders to Italy, shipping is free for purchases of €89 or more.
Is shipping always free, even for very heavy packages?
For very heavy packages, exceeding the set delivery weight, please contact us to discuss the most cost-effective shipping solution.
How are the goods packaged?
Fabrics can be packaged in three different ways: folded, rolled into a cardboard tube, or folded into a boat (upon request). We choose the packaging method based on the type of items purchased and the quantity ordered.
Invoice
Can I request an invoice?
Yes, we issue invoices upon request; this must be done AT THE TIME of placing the order. You can request an invoice by providing us with your details, including this information in the order notes, or by sending us an email.
Can I request an invoice whenever I want?
No, the invoice request must be made at the same time as the order, as the document's issue date must coincide with the payment receipt date.
Returns
Can I return an item?
Yes, you can return a fabric if you don't like it within 14 days of receiving it. Sample kits and color cards cannot be returned.
How can I return an item?
If you're not satisfied with the fabric, you have 14 days to return it. Please contact us to let us know you're returning the fabrics. It's important to note that you're responsible for shipping costs, duties, and taxes. Once the fabric arrives at our warehouse, a credit will be issued. To avoid this, we always recommend ordering a sample before making your final purchase.
Who is responsible for shipping costs in the event of a return?
Return shipping costs are the responsibility of the customer, including any duties and taxes.
Can I get a refund if the color of the fabric I received is different from the one I saw online?
Refunds are not available, but fabric returns are possible. Fabric photos are taken by qualified personnel using calibrated screens. However, since we cannot guarantee that the color displayed on a screen is identical to the actual fabric color, we cannot provide refunds for color discrepancies. It is always recommended to order a sample before purchasing to verify the actual fabric color.
Registration
What do I have to do to register?
To register and create your account, click here . Once on the registration page, you can sign up by entering your email address and creating a password. Shipping information will only be requested when you place your first order. We recommend that you always stay logged in when placing your orders to accumulate bonus points.
Why should I create an account?
Registering and creating an account offers several benefits: you'll only be asked for shipping information when you place your first order, so you won't have to re-enter it later. Additionally, if you regularly shop with us and are registered, each order you place will earn points that you can redeem for a discount on your next purchase.
Do I have to be registered to place an order?
No, you don't need to register to place an order, but you won't earn bonus points if you do.
Research
How do I find the fabric I'm interested in?
There are several ways to find the right fabric for you: you can use the filters in the left column if you're using a computer or in the top right if you're searching on a mobile device. This way, you can search by color, design, or use. You can search after identifying the fiber you're interested in by clicking *FABRICS* in the menu and selecting the fiber you're interested in. Alternatively, you can search based on the garment you'd like to create by clicking *SEARCH BY USE*. If you want to view the entire catalog, you can select *ALL FABRICS* in the menu under *FABRICS*. Use the magnifying glass search if you know the fabric name or code.
How can I find a fabric I've already seen?
If you know the code or name of the variant you're interested in, you can type it into the magnifying glass on the dark band on the right side of your computer screen or in the top bar on your mobile device.
I ordered a sample of a fabric I'd like to order now, but I can't find it on your website anymore. Why?
Some of the fabrics in our catalog come from deadstock, meaning unsold materials recovered from other companies. Therefore, availability of these fabrics is limited and we cannot restock them once they're sold out. It's possible that between the time you order a sample and the time you decide to purchase the fabric, the item may no longer be available. Therefore, we always recommend ordering samples and not waiting too long before actually ordering the fabric.
Prices
Are the prices I see on the site net or gross?
The prices you see on the site for one meter of fabric are gross prices, including VAT. Any shipping costs and any discounts you use if you use a discount code will be calculated in your cart.
What does the price I see on the site refer to?
The prices you see on the site refer to 1 linear meter of the fabric in question. If you are purchasing a single piece, a fabric sold in a "panel," or a remnant, the price shown refers to the "piece," the measurements of which are specified on a case-by-case basis.
